Is Your Letting Agent A Member Of An Approved Redress Scheme?

Date Published 09 October 2014

From 1 October 2014 it is a legal requirement for all lettings agents and property managers in England to belong to a Government approved redress scheme. Despite the fact that the majority of lettings agents and property managers provide a good service there are a minority who offer a poor service and engage in unacceptable practices. This requirement will mean that stakeholders (eg. tenants or landlords) involved in dealing with agents or property managers will be able to make a complaint to an independent person about the service they have received. The scope of a compulsory redress scheme is to eliminate the agents or property managers with bad practices off the market.

There are three redress schemes in England:
Ombudsman Services Property (
Property Redress Scheme (
The Property Ombudsman ( Any agent you choose has to be a member of one of the above schemes.
If an employer finds home for their employee or contractor, they do not need to belong to the scheme.
This requirement doesn't apply to landlords who are managing their own property or a friend or relative who is helping a person to manage their property (because that person for example lives abroad) and they do not get paid for the service.
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