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As with our Landlords, we always look to provide our tenants with the helpful personal service they deserve, from beginning to end.

Some of our landlords are more hands-on than others, but we always look to ensure that you, our tenant, receive prompt communication which addresses any issues you may have with your tenancy.

CLICK HERE TO VIEW OUR CURRENT PROPERTIES

Click Here to download our tenants fees

How we make a difference

We pay attention to matching each tenant’s needs to what a landlord offers
We often know of properties that will be coming onto the market before they’re advertised, and love to match tenants with landlords quickly
Any non-urgent maintenance can be reported via our website
We offer a 24/7 emergency line for our fully managed properties and have an out of hours emergency team on hand for any emergency maintenance.

If you need to speak to us about your tenancy application prior to the tenancy, or any issues during your tenancy, you can contact our Tenancy Team between 9.00am – 5.00pm Monday to Friday on 01608 692510 or lettings@distincpropertyconsultants.co.uk.

For tenants in a fully managed property, our 24/7 emergency line is 01608 692510.

Our experienced team will be able to assist you. Please note that non-emergency issues will be referred back to our Tenancy Team during office hours and should you report any non-emergency issue as an emergency you may be liable for any cost connected with an out-of-hours contractor attending.

When you’re a Distinct tenant…

…You will enjoy Distinct’s award winning customer service!

We are extremely proud of our track record managing rental properties, and have received many awards in recognition of this.

Winner of Exceptional Estate Agency 2017/2018
Agent of the Year 2015
The UK Agent of the Month, April 2015
The UK Agent of the Week, March, April, October 2015

Managing Director, Sarka Wilde, ANAEA MARLA has also been awarded Business Person of the Year 2018 at Cherwell Business Awards. The award was given for the successes Distinct has achieved with particular focus on customer service and good industry practice. She was also awarded Business Profile 2018 at Agent Rainmaker Live, which is a national industry conference.

You can read further reviews from our customers here

Distinct’s Property Management Team

Our property management team have significant experience in managing properties and tenants. Each person is either an investor in his/her own right or has been a home owner, so they genuinely understand the challenges landlords and tenants face.

Distinct Property Consultants are members of Propertymark ARLA (Association of Residential Letting Agents) – the industry body that ensures an agent meets the standards set by the association. Furthermore, Distinct are members of The Property Ombudsman and use Client Money Protection, a government approved scheme to protect tenants’ money.

If you need to speak to us about your tenancy application prior to the tenancy, or any issues during your tenancy, you can contact our Tenancy Team between 9.00am - 5.00pm Monday to Friday on 01608 695252 or lettings@distinctpropertyconsultants.co.uk

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Step 1 of 5 - Select a Request Type
Step 2 of 5 - Details about your Request
Step 3 of 5 - Upload your Pictures
Step 5 of 5 - Enter Your Contact Details

Please select an issue from the following options

Air Conditioning

Alarms and Smoke Detectors

Appliances

Basin

Bath

Bathroom and Toilet

Bed

Bedside Table

Bin Store

Blinds

Bookcase

Broken Glass

Broken Television

Carbon Monoxide Alarm

Ceiling

Chest of Drawers

Chimney

Coal or Soild Fuel Powered Heating

Communal Doors

Communal/Shared Facilities

Curtains

Doorbell

Doors, Garages and Locks

Electric Shower

Electricity

Electricity Powered Heating

Exterior and Garden

External Door

External Lighting

Extractor Fan

Fire

Flat Roof

Floors

Floors, Walls, Stairs, Ceiling

Furniture

Garage Door

Gas Powered Heating

Heated By Electricity

Heated By Gas

Heating

Heating Controls

Hot Water

Immersion Heater

In Garden

Insects

Intercom

Internal Door

Internal Lighting

Kitchen

Kitchen Appliances

Kitchen Units and Larder

Landings/Stairwells

Leak

Lift

Lighting

Locks and Keys

No Power

On Property

Other

Parking

Pests/Vermin

Postboxes

Radiator

Rodents

Roof

Security Alarm

Shared Heating

Shared Heating/Hot Water

Shower

Sinks and Taps

Smell Gas?

Smoke Alarm

Sockets

Sofa

Split Air Conditioner

Stairs

Table

Tiled/Pitched Roof

Tiles

Toilet

Tower Air Conditioner

Tumble Dryer

Walls

Wardrobe

Washing Machine

Water

Water and Leaks

Window Frame

Window Locks

Window Mounted Air Conditioner

Windows

Worktop

Please provide any further details in the box below

Please upload up to 3 photos relating to the issue

Picture 1

Picture 2

Picture 3

Note: Images may not exceed 8mb in size and must be in a jpg/jpeg format

Please enter your contact details below to submit the request

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[{"MaintenanceRequestID":2,"Description":"If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.\r","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":2,"Description":"\n\r\nAfter that you must report this issue both through this system and by telephone.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":6,"Description":"For issues relating to communal or shared facilities there is usually a person/company responsible for managing these.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":6,"Description":"We would suggest contacting them yourself with details of the issue, if you are usure how/who to contact please continue to submit this request and we will try to notify the relevant person/company.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":11,"Description":"If you are experiencing issues with the Heating in your property, please ensure that the timer controls are setup correctly.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":11,"Description":"If you are unsure how to do this, please refer to the manufacturer’s manuals, these can be found online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":11,"Description":"If the above does not resolve the issue please continue to submit this request.\r\n","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":12,"Description":"If you are experiencing issues with the Hot Water in your property, please ensure that the timer controls are setup correctly.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":12,"Description":"If you are unsure how to do this, please refer to the manufacturer’s manuals, these can be found online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":12,"Description":"If the above does not resolve the issue please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":23,"Description":"If there is a fire at the property under no circumstance should you try to put it out yourself. ","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":23,"Description":"You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":28,"Description":"If your carbon monoxide alarm is battery powered please check if the batteries require replacement before submitting your request.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":28,"Description":"If you are unsure who is responsible for changing the batteries in your carbon monoxide alarms please consider checking the terms of your agreement.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":30,"Description":"If your smoke alarm is battery powered please check if the batteries require replacement before you submit your request.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":30,"Description":"If you are unsure who is responsible for changing the batteries in your smoke alarms please consider checking the terms of your agreement.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":53,"Description":"If you are unable to get access to the property or if the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":55,"Description":"If the power outage is localised in one room/section of the property please first check if any circuit breakers require resetting in your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":55,"Description":"If there is no power throughout your property please check with your electricity provider that there are no general outages, unpaid bills or other reasons why there may be a loss of power in the property.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":55,"Description":"If it is not due to any of these reasons then please submit this request and contact us via telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":56,"Description":"If the power outage is localised in one room/section of the property please first check if any circuit breakers require resetting in your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":56,"Description":"If there is no power throughout your property please check with your electricity provider that there are no general outages, unpaid bills or other reasons why there may be a loss of power in the property.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":56,"Description":"If it is not due to any of these reasons then please submit this request and contact us via telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":70,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":70,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":70,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":71,"Description":"Please first check your boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":71,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":71,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":73,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":73,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":73,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":77,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":77,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":77,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":78,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":78,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":78,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":84,"Description":"Please ensure the isolation switch is turned on, this may be located in the store cupboard or near your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":84,"Description":"Please also ensure the vent is fully open and clear of debris.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":84,"Description":"If the issue still persists then please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":91,"Description":"If your Washing Machine is not draining or spinning, please ensure the drain filter is clear from any obstructions.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":91,"Description":"If you are unsure on how to do this, please consult the user manual for your appliance these are usually available for free online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":91,"Description":"If this does not resolve the issue, please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":94,"Description":"If a lightbulb replacement this would usually the responsibility of the occupier of the property.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":94,"Description":"To be sure please check the terms of your contract.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":105,"Description":"In the event of a leak causing damage to the property please contact us by telephone immediately.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":105,"Description":"If the leak originates from inside the property you should turn the water off to prevent further damage.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":105,"Description":"If the leak is coming from another property next to yours you must try and contact the occupants of that property as soon as possible.","DisplayOrder":2,"Critical":true},{"MaintenanceRequestID":109,"Description":"If the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":112,"Description":"If the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true}]